The delivery usually takes 3-5 days for ready stock items. For customised product the delivery may take 5-7 days, This is because we’re in a printing business and we need to ensure that the final printed product is perfect and without flaws. This allows us to re-print any faulty products with the new batch and ship them within the time frame mentioned.

Exchange Request:
To initiate an exchange, please reach out to us at info.technova@gmail.com, or WhatsApp us: 03013340187 and we’ll be happy to assist you.

Return Policy:
For customers in Pakistan: Items must be returned within 7 days of receipt.

Exchange Conditions:
Items must be in their original condition—unused and in their original packaging.
Delivery charges will not be included in the exchange value; only the price of the item will be considered.
When returning items, please include a note with your Order ID and the reason for the return.
A video documenting the unboxing process, clearly showing any damage, is required for claims.
After we receive and inspect the returned items, our quality assurance team will confirm the details for issuing a voucher or store credit. If approved, store credit will be sent to the email used for your order within 2 working days and will be valid for 30 days from the issue date.

Refund Policy:
Refunds will only be granted in the following cases:

• You received the wrong item.
• The item was defective or unavailable from the manufacturer.
• The item was damaged during shipping.
• To request a refund, please contact us within 2 days of receiving the item(s). Customers are responsible for returning the items, and refunds will be processed after we receive and inspect them. Refunds will be issued to the original payment method used at the time of purchase. For Cash on Delivery (COD) orders, refunds will be sent to the bank account provided by the customer.

Once approved, refunds may take up to 10 days to process. Please note that refunds are only granted for damaged items. We ensure all items are in perfect condition before shipping; however, if you receive a damaged item, you may request a full refund by emailing us at info.technova@gmail.com, or WhatsApp us: 03013340187

Although all the contact information is already mentioned on the package you received but if you still fail to contact, you may Email us at: info.technovapk@gmail.com or WhatsApp us at: 03013340187